FAQ
❓ Frequently Asked Questions – BertTheo OÜ
Welcome to the BertTheo OÜ FAQ! Here you’ll find answers to common questions about our products, orders, shipping, and returns. If your question isn’t listed, feel free to contact us at info@berttheoou.shop or +37256672712.
1️⃣ Products
Q: What materials are your towels, blankets, and bedding made of?
A: All our textiles are made from high-quality natural and synthetic fibers, carefully selected for softness, durability, and comfort. Product descriptions specify the exact materials.
Q: How do I care for my textiles?
A: Please refer to our Care & Maintenance Guide, but generally:
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Wash in cold water on a gentle cycle
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Separate colors
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Low-temperature tumble dry or air dry
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Do not bleach
Q: Are your products hypoallergenic?
A: Many of our textiles are designed to be gentle on skin. Specific hypoallergenic details are provided in each product description.
2️⃣ Orders & Payment
Q: How can I place an order?
A: Simply browse our website, add items to your cart, and follow the checkout process. We accept secure online payments via credit/debit cards and other supported methods.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 1–2 business days of placing them. Please contact us as soon as possible if you need changes.
Q: Will I receive an order confirmation?
A: Yes! After placing your order, you will receive an email confirmation with your order details.
3️⃣ Shipping
Q: What are the shipping options and fees?
| Region | Shipping Fee | Free Shipping Threshold |
|---|---|---|
| Estonia | Free | Always free |
| EU Countries | €6 | Orders ≥ €38 |
| International | €17 | Orders ≥ €98 |
Q: How long will it take for my order to arrive?
| Region | Estimated Delivery Time |
|---|---|
| Estonia | 1–3 business days |
| EU Countries | 3–7 business days |
| International | 7–21 business days |
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email to monitor your package.
4️⃣ Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day free return/exchange policy. Items must be in original condition with tags intact. Some hygiene-sensitive items, like used towels or bedding, cannot be returned unless defective.
Q: How do I initiate a return or exchange?
A: Contact us at info@berttheoou.shop or +37256672712 with your order number and details of your request. We will provide step-by-step instructions.
Q: How long does it take to receive a refund?
A: Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
5️⃣ Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders easily and save delivery details.
Q: How can I contact customer support?
A: Reach us via:
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Email: info@berttheoou.shop
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Phone: +37256672712
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Website Contact Form
6️⃣ Miscellaneous
Q: Are there any customs fees for international orders?
A: International shipments may be subject to customs duties or taxes depending on your country. BertTheo OÜ is not responsible for these additional charges.
Q: Can I gift products to someone?
A: Absolutely! You can provide a different shipping address at checkout and include a personal gift note if desired.
Q: Do you offer wholesale or bulk orders?
A: Yes! Please contact us at info@berttheoou.shop to discuss custom orders or bulk pricing.
📌 Still Have Questions?
If your question isn’t listed here, don’t hesitate to contact us:
BertTheo OÜ
Kalevi tn 25, 51010, Tartu, Estonia
Phone: +37256672712
Email: info@berttheoou.shop
Our goal is to ensure your experience with BertTheo OÜ is comfortable, seamless, and satisfying.